AI Agents Podcast In AI Agent's World - Emrecan Dogan on Building Glean's Next Gen Search and Productivity | EP77
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Sep 18, 2025 In this insightful discussion, Emrecan Dogan, Head of Product at Glean and seasoned entrepreneur with experience at LinkedIn and Stripe, delves into the evolution of AI in enterprise productivity. He shares how AI agents are revolutionizing the way organizations search and synthesize knowledge. Emrecan explains the importance of building custom assistants and department-wide agents while ensuring data security through RAG technology. He also explores the future of work and the shift towards AI-native employees, highlighting Glean's innovative solutions for workplace efficiency.
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Index In-Place, Not By Copying Data
- Use connectors to index documents and permissions in-place instead of copying data into a vendor cloud.
- Maintain continuous integration so freshness, engagement, and permission changes reflect in search results.
Use Activity Signals For Authority
- Glean ranks documents using activity signals like edits, presentations, and collaboration to surface authoritative and fresh sources.
- Relevance uses engagement metrics, not just document text or age.
Sales Agents Spark Agent Adoption
- Early customer agents focused on sales outcomes like increasing win rates, pipeline, and time-to-close.
- Those initial wins drove rapid scaling from a few agents to hundreds across the organization.