029: State of Service

Chief Revolution Officer and best-selling author John DiJulius shares what your organization needs to do to Reimagine your business model to help make 2021 your best year ever!

You will learn:

• Understand the irreversible impact of COVID-19
• What are the best ways to Reimagine your business model?
• How COVID is not changing the future, it is accelerating it.
• The COVID business mortality rate will be significant for the companies that don't make the adjustment.
• What the #1 cause of anxiety is
• How to help your employees focus on the right mindset during this pandemic
• The #1 attitude hack
• The 3 certainties in life
• The 4 key performance indicators directly tied to the level of customer experience
• Meet your customers where they are going
• What vuja de is

Resources mentioned:

www.thedijuliusgroup.com

https://thedijuliusgroup.com/project/cx-executive-academy-online/

If you enjoyed this episode, we've created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.

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