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Do you want to unlock the secret language of connection? In this episode, bestselling author Charles Duhigg shares what makes conversations work and how we can all learn to be super-communicators at work and in life.

YOU WILL LEARN:

· The three types of conversations that happen.

· Why asking deep questions builds connection.

· Why listening properly is so important.

MENTIONED IN THIS EPISODE:

Charles Duhigg

NOTEWORTHY QUOTES FROM THIS EPISODE:

“The single biggest problem in communication is the illusion that it has taken place.” – George Bernard Shaw

“Communication is about learning how to match what kind of conversation is happening and inviting others to match you.” – Charles Duhigg

“When we recognize something as a skill, it makes it something that we can use in any setting.” – Charles Duhigg

“A huge part of listening is not just passively absorbing, it's asking the right question.” – Charles Duhigg

“Sales is not about explaining why a product is great for you. Sales is about learning what someone's problem is and gaining their trust to help them solve that problem.” – Charles Duhigg

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