Conversations with Rich Bennett Mark Stern: How to Build a “Top of Mind” Experience People Keep
What if your next client didn’t just sign a contract, but became a lifelong fan? In this episode, Rich Bennett sits down with Mark Stern, CEO of Custom Box Agency, to break down how physical “box experiences” can transform the customer lifecycle, from acquisition to onboarding to retention. Mark shares how businesses can gamify progress, define success for their customers, and create memorable experiences people actually keep, revisit, and talk about. You’ll hear real examples for online courses, real estate, book launches, and even how physical kits can help guests stand out when pitching podcasts.
Sponsor: Daniel McGhee and The Victory Team, victoryteamsells.com
Learn more: customboxagency.com
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