Tales from the Five Percent: Tangible AI Success, w/ Tuio's Juan Garcia

This week's episode is a case study in what AI looks like when it's doing real work.

Juan Garcia runs an insurance company in Spain. Industry average profit margin is 5%. He's at 15%, headed for 18%. The difference? Five AI agents in production doing real work. Not pilot projects. Not demos for the board. Actual agents handling claims, customer questions, marketing decisions, fraud detection, and underwriting. His claims adjusters went from 10 cases a day to 50 because the AI does everything except the stuff that actually needs a human.

Here's the thing. Juan started this in mid-2023 with GPT-3.5. His team built 75 subagents to control quality on that first chatbot. That's the kind of smart engineering that makes AI work in production. He'll tell you exactly when to let the AI decide, when to kick it to a human, and why confidence thresholds matter more than anyone talks about. He'll also tell you where they won't use AI. Rejecting claims. Handling money. Anything that needs actual empathy. You can't fake that and you shouldn't try.

Want to know what works in production? Juan's got the decisions and the profit margins to back it up.

Also in this episode: Juan's Tuio presentation