Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the Customer eXperience Executive Academy, presents a webinar to help you determine if it is time for a CXO (Chief Experience Officer).

You will learn:

When it is time to hire/promote a CXO
Where CXOs come from
How to prepare and train a CXO
How to hire/promote the right CXO
What a CXO should be responsible for

Resources mentioned:

The Customer Service Revolution Podcast

Customer Experience Executive Academy

Customer Experience Executive Online Academy

Landing page to watch Jess' webinar and receive a copy of her slide deck

If you enjoyed this episode, we've created a PDF that has all of the key information for you from the episode. Just go over to our podcast page at https://thedijuliusgroup.com/the-customer-service-revolution-podcast to download it.

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Hour 1 – Wemby Fatigue, Kirk Cousins in Vegas