The AI in Business Podcast Overcoming Skepticism and Driving AI Adoption - with Umesh Rustogi of Microsoft
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Feb 24, 2026 Umesh Rustogi, General Manager of Dragon for Nursing at Microsoft Health & Life Sciences, applies AI to clinical workflows to ease nurse documentation. He discusses designing usable AI tools for nurses. He covers change management and adoption analytics. He outlines training, local champions, and feedback loops. He previews agentic AI teaming with clinicians.
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Build AI Specifically For Nursing Workflows
- AI adoption succeeds when tools are purpose-built for specific clinical roles rather than repurposed from other use cases.
- Dragon Co-Pilot for nurses was co-created with frontline nurses to fit mobile, fast-paced, structured nursing workflows and documentation needs.
Prioritize Accuracy To Minimize Editing Burden
- Prioritize accuracy so users spend time reviewing instead of correcting outputs.
- Iterate during previews to improve transcription and extraction until nurses can accept outputs with minimal edits.
Run AI As A Continuous Change Management Program
- Treat AI deployment as an ongoing change management journey, not a one-time rollout.
- Use adoption analytics, identify friction points, and tailor training continuously to increase uptake and trust.