Customer Service Revolution | Customer Experience & Employee Experience Insights 083: Restaurant Group Increases Sales and Profits During Unprecedented Times
During the COVID-19 pandemic, many restaurants faced challenges beyond their control. Roughly 80,000 restaurants have temporarily or permanently closed since the start of the pandemic, according to estimates from the National Restaurant Association, down from 110,000 at the peak of the pandemic.
Edley's Restaurant Group is no exception. They are a restaurant company in the metro-Nashville, Tennessee area with 7 locations and 400 team members. However, despite their many challenges over the past couple of years, they are growing by 50% in the next 12 months through franchising.
In this episode, CEO Will Newman and President Chris Beckley (CXEA Alumni 2021) are joining us to discuss the amazing growth they've experienced. Learn how they applied the DiJulius Group methodology to achieve incredible results.
You Will Learn:
- The background and story of Edley's Restaurant Group
- The purpose of their brand and what it means to them
- Results Edley's has achieved by focusing on CX
- What it takes to differentiate yourself from the competition
- How to be brilliant at the basics & provide consistent service
- How to create a company culture people want to be a part of
Resources mentioned:
The Customer Service Revolution Podcast
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