The Entrepreneur’s Studio S3 E01 | Will Guidara | Unreasonable Hospitality
39 snips
Jan 16, 2024 
Will Guidara, former co-owner of Eleven Madison Park, discusses the power of unreasonable hospitality in creating unforgettable customer experiences. He emphasizes the importance of recognizing touchpoints, game-changing practices in hospitality, and building the right team for success.
AI Snips
Chapters
Transcript
Episode notes
Unreasonable Hospitality
- Unreasonable hospitality prioritizes relationships over efficiency.
- It involves creative, intentional, and relentless pursuit of strong relationships with both employees and customers.
Share Your Vision
- Share your audacious goals with your team repeatedly to foster a shared vision.
- This creates alignment and encourages collective effort towards success.
Interrogate the Guest Experience
- Identify every touchpoint in the customer journey, even seemingly insignificant ones.
- Enhance these touchpoints to create a competitive advantage.