Human ROI: How Soft Skills Drive Hard Results

What if the difference between good and great in your organization came down to one overlooked factor?

In this episode of UNSCRIPTED, host Sarah Nicastro sits down with Josh Zolin, CEO of Windy City Equipment and author of Blue is the New White, to unpack why soft skills drive hard results and how failing to invest in them could be costing you far more than you realize.

From a 250% ROI on soft skills training (backed by research from Harvard, Boston University, and the University of Michigan) to the real reason your best technician might fail as a leader, this conversation dives deep into the hidden financial and cultural impact of communication, empathy, accountability, and leadership development.

If you lead in field service, skilled trades, manufacturing, or frontline operations, this episode is packed with practical, implementable insights.