It’s All Your Fault: High Conflict People High Conflict Certification for the Workplace
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Mar 31, 2022 This podcast discusses high conflict situations in the workplace and introduces the Conflict Influencer certification course. They explore the rise of workplace conflicts during and after the pandemic and the impact of individuals with high conflict personalities. The High Conflict Certification program offers tailored solutions for managing high conflict situations, including online videos and live labs. Organizational level training is emphasized for addressing complex behavior and creating a happier work environment.
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Train With Live Labs, Not Just Lectures
- Practice specific skills, not just theory, to handle high conflict people effectively.
- Use live labs to rehearse techniques like calming with empathy and drafting BIF emails.
Use EAR For Talk And BIF For Email
- Use EAR (empathy, attention, respect) in verbal interactions to calm upset people.
- Use BIF (brief, informative, friendly, firm) for written responses to reduce escalation.
Default Reactions Fuel Conflict
- People default to arguing or explaining when attacked, which worsens conflict.
- Stopping that default and analyzing options creates space for effective responses.