Adrian Swinscoe is an adviser, writer, and speaker with a focus on CX and customer service. He writes regularly about CX in the business journal Forbes and he has published several books on CX, including Punk CX in 2019.
In the podcast we explore Adrian's view on Punk CX and how to plan for a back to basics strategy.
https://www.linkedin.com/in/adrianswinscoe/
http://www.adrianswinscoe.com/
