Scrum Master Toolbox Podcast: Agile storytelling from the trenches The 90-Minute Retrospective Disaster That Taught Me Servant Leadership | Juliana Stepanova
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"It's not my job to find the points to improve. My job is to help the team find them, to interact their communication, to start thinking about the improvements, and not pushing them into my exercises." - Juliana Stepanova
Juliana shares a humbling experience from her first year as a Scrum Master that transformed how she approaches facilitation. She had meticulously prepared what she believed was a brilliant 90-minute retrospective—carefully designed exercises, content tailored to the sprint, everything by the book. Yet when she asked the team for feedback at the end, they delivered a crushing verdict: "It was the worst retro ever." The disconnect wasn't about the quality of preparation but about whose perspective drove the design. Juliana had crafted the session based on her observations and assumptions about what the team needed, rather than asking them what they actually wanted to discuss.
This experience crystallized a fundamental insight about servant leadership: the difference between leading and servant leading. Today, Juliana prepares at least twice as many tools and exercises as she needs for any workshop, ready to pivot based on the room's energy and the team's expressed needs. She opens sessions with questions about expectations, aligning with the team's mood while setting appropriate boundaries. The failure taught her that even the most carefully prepared facilitation can miss the mark when it doesn't serve what the team actually needs in that moment.
Self-reflection Question: When was the last time you asked your team what they wanted from a retrospective before you designed it, and how might their input change your approach?
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About Juliana Stepanova
Juliana is an Agile coach and Scrum master, with a focus in her work on transformation through people and processes rather than the other way round. She helps teams and leaders to create clarity, build trust and create value with purpose. Her work combines structure with empathy and is always focused on real collaboration and meaningful results.
You can link with Juliana Stepanova on LinkedIn.
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