CEO: Behind the Scenes Can AI bring joy back to work?
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Mar 4, 2026 Karla Congson, CEO and CTO of Agentiiv, is an entrepreneur who builds AI agents and digital twins to amplify expert workflows. She discusses removing cognitively numbing tasks so people focus on meaningful work. She explains creating digital twins of top experts, overcoming adoption fears, human-centered agent design, governance needs, and what leaders should ask as AI reshapes work.
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Built 100 Digital Twins To Scale Expert Time
- Karla built 100 digital twins of her top experts so teams could call on structured expertise instantly.
- She mapped workflows and frameworks for 25 top contributors, creating agents that auto-generate meeting notes and to-do lists in minutes.
Start Agent Design With Human Workflows
- Start agent design with people and problems, not engineering or tooling first.
- Interview experts about granular workflows, failure points, and success steps, then train agents on that human-centered map.
Use AI As A Co-Agency Not A Replacement
- Treat AI as an amplifier of human experts, not a replacement or pure productivity lever.
- Design for co-agency where humans provide final judgment and the AI provides speed, synthesis, and scale.