CX Files Chris Dumpleton - Limitless - Is GigCX + AI The Future For Customer Service?
Chris Dumpleton is the Chief Sales Officer at Limitless Technology. He is based in London, UK.
Limtless is a GigCX platform that offers a connection to freelance customer service agents to brands - replacing the need for a more traditional customer service contact center as all the agents work from home, choosing their own hours and the brands they want to work for.
Chris describes it as "Uber for CX."
But how does the gig economy work in the CX environment and what are the challenges that clients with experience of the contact center face when they explore these ideas?
Mark Hillary called Chris to explore Gig CX and this episode is introduced by Mark and the founder of TrendzOwl, Stephen Loynd... Peter is not feeling well this week so thanks to Steve for stepping in and get well soon Peter!
https://www.linkedin.com/in/chris-dumpleton-54557214/
https://www.limitlesstech.com/