CANCEL Cancellations: Get Patients To Happily Show-up On-time

All-Star Dental Academy Founder and CEO Alex Nottingham JD MBA speaks with All-Star’s Head Instructor and Lead Consultant Larry Guzzardo about how to get your patients to stop canceling their appointments.

In this episode of Dental All Stars, we welcome Larry Guzzardo, a renowned speaker on practice management. With the nickname “Scheduling Doctor,” Larry is the go-to expert on how to get patients to show up on time and avoid cancellations.

We’ll explore the impact of cancellations on your dental practice, why they happen, and, most importantly, how to fix them. Larry will also share some valuable tips on verbiage to use when speaking to patients to decrease cancellations.

HIGHLIGHTS

• [02:14] Effects of cancellations on a dental practice
• [05:32] Why do cancellations and broken appointments happen?
• [07:23] How to fix broken appointments and cancellations
• [09:26] How to fix broken appointments
• [13:48] Avoiding cancellations right from the first call
• [18:38] Why you should attend the All-Star Practice Growth Summit

RESOURCES