Bloomberg Businessweek The AI-Informed Patient with Zocdoc Founder & CEO Oliver Kharraz
Mar 26, 2026
Oliver Kharazz, founder and CEO of Zocdoc, who builds tech to connect patients and providers. He talks about why people bring AI into visits and often do not disclose it. He describes AI tools that boost patient engagement and questions. He explains how AI-driven search and transcription are changing bookings, visit productivity, and how Zocdoc makes those AI insights actionable.
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Episode notes
Patients Use AI Before They See Doctors
- Patients are increasingly adopting AI in the pre-care phase to research symptoms before visiting a doctor.
- Oliver Kharraz notes a rapid rise in patients bringing third-party AI into the patient-doctor relationship, changing how visits start.
Tim's Wrong AI Diagnosis Increased Engagement
- Tim Stenovec shared a personal case where AI gave a wrong diagnosis but prompted better patient engagement with the doctor.
- The mistaken AI result led Tim to research, ask sharper questions, and receive the correct diagnosis in a two-minute consultation.
Prepare With AI Then See A Doctor
- Use AI to prepare for visits so you ask better questions and engage more actively with your clinician.
- Oliver Kharraz recommends AI as a tool that makes patients more proactive, which doctors appreciate.