Ivan Kotzev - NelsonHall - CX Innovation & Transformation
Mar 25, 2022
23:49
forum Ask episode
view_agenda Chapters
auto_awesome Transcript
info_circle Episode notes
Ivan Kotzev is a research analyst at NelsonHall - he is focused on CX transformation. In this episode, Ivan looks to the future. How is CX transforming in the post-pandemic environment and which technologies and innovations should you be watching out for?
