🤙🏻 About the Guest - Craig Stoss is the Director of CX Transformation Delivery at Partnerhero. With a strong background in software engineering, Craig is recognized for driving exceptional customer experiences across the globe.

🤙🏻 About the Host - Sharath Kuruganty is the Head of the Community at @ThreadoHQ. Currently, he is building Huddle, a tight-knit community of world-class support and community leaders.

🤙🏻 Timestamps

02:31 - What does the role of the Director of CX transformation delivery entail
05:19 - Catering the requirements of customers across the globe
10:52 - How to measure the success rate across the industries
13:34 - Keeping up with the new tools in the market
19:54 - Things support teams shouldn't miss to deliver the best customer experiences
27:23 - Self-service strategy
31:10 - His experience of managing customers across different cultures
37:19 - Managing customer experience process when it comes to global teams
44:26 - Parallels between software engineering and customer support
50:56 - AI in designing customer experiences
1:06:27 - Outro

🤙🏻 Where to find Craig - https://linkedin.com/in/cstoss/
🤙🏻 Where to find Sharath - https://twitter.com/5harath?s=20

Craig Stoss - How to implement engineering thinking in customer support