Confessions of an Implementer S2E11 | From Fragrance To Framework: Organizational Change That Sticks with Tom Tompkins
Welcome to Confessions of an Implementer, a podcast by Talent Harbor. We share unique stories of implementers and the companies they’ve transformed to give you a rare glimpse into the system's successes and challenges. I'm your host, Ryan Hogan.
Let’s dive in!
In this episode, I sit down with Tom Tompkins, an EOS Implementer, who shares how EOS empowers leaders to make faster, more effective decisions, especially in smaller companies where impact is immediate. From aligning culture and hiring, to focusing sales strategy on real customer needs, Tom unpacks what drives lasting organizational change.
00:47 Journey from Engineering to Sales
02:50 The Allure of Small Businesses
04:53 From Sales to Business Development
09:47 The Fragrance Industry Turnaround
13:05 Navigating Family Ownership and Partnerships
14:23 Building a Revenue Function
19:17 The Role of Retailers in Sales
21:35 Creating a Collaborative Sales Process
27:25 Formulating Scents: The Science Behind the Art
30:52 The Importance of Accountability in Teams
33:23 Discovering EOS: A Turning Point
35:59 Building a Consulting Practice During the Pandemic
37:32 The Point of Transformation in Leadership
40:35 Preparing for EOS Implementation
42:32 Defining Target Markets: A Common Misunderstanding
45:05 The Role of Culture in Hiring
47:24 The Cost of Bad Hires
50:22 Finding the Right Clients
53:40 Connecting with the EOS Community
Episode Resources