In this episode, Ben Rafter, President and CEO of Springboard Hospitality, shares insights on how innovation and technology can empower hospitality providers and elevate the guest experience.

We cover:

Springboard's dedicated department for innovation
The importance of beta-testing technology
What frustrates Ben about technology companies
What it takes to successfully implement technology
Enhancing guest interactions with technology
Supporting emotional intelligence in hospitality
Why Ben loves behind-the-scenes technology for operations

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Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands

Redaktionspodden: Aktierna man ska bottenfiska i techraset