The CX Goalkeeper had a double smart discussion with Neal Topf and Paul Catherall.
Which is available on all common PODCASTING platforms like Apple, Google, Amazon, and Spotify as well as a WEBCAST on YouTube.
Neal Topf is the president of Callzilla and the co-host of "Fireside chat without the Fires" together with Paul Catherall.
Paul Catherall is helping companies to start their own podcast, he is passionate about customer experience and the Director of Customer Care at Ultra Mobile. He is an Outsourcing Expert and ICMI Contributor.
The discussion with Neal and Paul was split in 2 episodes. In this second episode you will learn:
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Paul & Neal biggest personal learnings from the Podcast "Fireside Chat Without The Fires"
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Their preferred "CX myth busted" from the podcast
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The most mentioned CX heroes from the podcast
… and much more
Contact details:
Fireside Chats Without The Fires
https://www.linkedin.com/company/fireside-chats-without-the-fires/
Neal Topf
https://www.linkedin.com/in/nealtopfcustomerexperience/
Paul Catherall
https://www.linkedin.com/in/paul-catherall-b5785aa/
https://www.linkedin.com/company/the-podcast-coach/
Paul's Golden Nugget:
"People forget what you said but they don't forget how you made them feel."
Neal's Golden Nugget:
"Automate or don't exist anymore. Eliminate irritants, create value or waste less value"
Thank you, Neal and Paul!
#customerexperience #leadership #customerservice #bpo #podcast #cxgoalkeeper
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