Episode 183: Miller Time is a state of mind

“Brescia handled COO duties at Bitnami from its founding in 2011 until it was sold to VMware last month.”

Pedant tone: compared to what? Zip drives? My own laptop that’s not backed up? A corporate email server that goes down? Not backing up my photos? Was any data lost?

Coté: Been reading up on “disruptions” in various industries. (I want to write a very practical, “here, put these features in your software/do these projects/etc.” kind of write-up for various industries.)
Most of the the innovations and responses - “digital transformation” are just getting better apps.
Like, power companies that charge annually, my life insurance company with PDFs.
E.g., Lemonade doing a claim for a Canadian Goose jacket for $979 in 3 seconds, Zürich Insurance using AR with risk engineers…Pivotal stories aplenty.
The framing is basically “use these opportunities to reframe their relationship with the customer, leveraging the principles of customer experience and, in turn, will change their key processes and operations to deliver the CX-centric utility.”
That is, better customer service, faster sales transactions (buying, whatever) with the customers, and easier research/comprehension (test out how long it takes you to find the details of benefits for your credit card - look up the price you pay for water - see what your total return on your retirement investing is, etc.).
THIS IS ALL GREAT!
BUT WHY SO HARD? (IS IT HARD?)
My theory: this stuff isn’t hard, it just costs money and time. And just like developers don’t want to pay for anything, executives don’t want to pay for anything.
Turns out, though, when you pay for something you get, you know, something.

“How to Use Your Meat Buyer’s Guide” - SCHOOL IS IN SESSION.

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