Vanguards of Health Care by Bloomberg Intelligence Transcarent’s Bet on AI and the End of Healthcare Scarcity
Jan 29, 2026
Glen Tullman, CEO of Transcarent and veteran healthcare entrepreneur, discusses building an AI-first, mobile-native platform to remove friction and deliver 24/7 care. He explains Wayfinding, the Accolade acquisition, scaling to millions of members, new AI features like voice scheduling and symptom checking, and how AI can create abundance while keeping human guardrails in place.
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Wayfinding Solves Scheduling And Symptom Gaps
- Wayfinding targets practical problems: advanced symptom checking, scheduling, and 'total recall' medical memory.
- Example: speak in natural language to schedule appointments, get cost answers, and recall prior sinus infections to avoid excess antibiotics.
Always Provide A Human Escalation Path
- Always surface a human-in-the-loop button on AI-driven screens for higher-acuity or sensitive cases.
- Tullman: every screen has an icon to talk to the right clinician (pharmacist, behavioral partner) immediately.
AI Enables Health And Care Abundance
- AI can create 'health and care abundance' by increasing access and efficiency rather than merely replacing clinicians.
- Tullman expects computers to screen (e.g., imaging) and humans to validate, expanding capacity to treat more people.