027: Recapping Week 4 of The Customer Service Revolution Conference

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 4 of The Customer Service Revolution Conference, featuring David Horsager, Tom Bilyeu, Tom Ryan, Dave Murray, and John DiJulius.

You will learn:

• Why should you make your interview process un-gameable?
• Stop trying to find great employees and focus on becoming the business great employees seek out.
• What is the most critical skill any leader needs to master and execute to help others obtain their highest potential?
• Why a lack of trust is your biggest expense.
• The opportunity to build trust the fastest is in crisis and recovery.
• What's the #1 reason employees want from an organization?
• The 5 top reasons for turnover.
• How The Employee Experience Model (TEEM) can ensure employee engagement?
• How valuable are departmental huddles?
• What's the difference between chosen and unchosen suffering?
• What is the difference between character and reputation?
• If you want to have a real impact, you have to have a terrifying degree of clarity.
• It doesn't matter who you are today. It only matters who you want to become and the price you want to pay to get there.
• Failure is the most information-rich data stream you will ever encounter.
• Passion is the energy that needs to fail over and over again without losing your enthusiasm.

Resources mentioned:

https://customerservicerevolution.com/

http://cxcoaching.com/

https://thedijuliusgroup.com/project/cx-executive-academy/

https://thedijuliusgroup.com/project/cx-executive-academy-online/

www.thedijuliusgroup.com

026: Recapping Week 3 of The Customer Service Revolution Conference

https://thedijuliusgroup.com/csr026

025: Recapping Week2 of The Customer Service Revolution Conference

https://thedijuliusgroup.com/csr025

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