Growth-Oriented Category Disruption with Chobani CCO John Frost

The CPG Guys are joined in this episode by John frost, Chief Customer Officer at Chobani, 

Find John Frost on Linkedin at: https://www.linkedin.com/in/john-frost-20963155/
Find Chobani on Linkedin at: https://www.linkedin.com/company/chobani/
Find Chobani online at: https://www.chobani.com/

Here's what we asked John:

1. John, let’s start with your journey. What path led you to Chobani, and how has your experience at Frito-Lay and PepsiCo shaped your perspective as Chief Customer Officer?
2. The Chief Customer Officer role is all about building deep partnerships. How do you define retail customer centricity at Chobani, and how does it show up in your day-to-day?
3. Chobani has grown from disrupting yogurt to becoming a modern  food and beverage company. How do you balance staying true to the brand’s roots while  expanding into new categories?
4. Innovation is at the heart of Chobani’s DNA. How do you align with retail partners to ensure that innovation lands successfully with shoppers?
5. Chobani has always led with purpose, from food made better to community impact. How does that purpose translate into customer partnership and retail collaboration?
6. Consumer today demand more authenticity & transparency from brands. How is Chobani meeting those expectations in ways that build both brand equity and customer trust?
7. Looking out to 2026, what excites you most about the future of food, beverage, and retail partnerships?
8. For emerging leaders in CPG, what advice would you give on building trust, driving results, and being an effective customer-first leader?

CPG Guys Website: http://CPGguys.com
FMCG Guys Website: http://FMCGguys.com
SheCOMMERCE Website: https://shecommercepodcast.com/
Rhea Raj’s Website: http://rhearaj.com
Lara Raj in Katseye: https://www.katseye.world/

DISCLAIMER: The content in this podcast episode is provided for general informational purposes only. By listening to our episode, you understand that no information contained in this episode should be construed as advice from CPGGUYS, LLC or the individual author, hosts, or guests, nor is it intended to be a substitute for research on any subject matter. Reference to any specific product or entity does not constitute an endorsement or recommendation by CPGGUYS, LLC. The views expressed by guests are their own and their appearance on the program does not imply an endorsement of them or any entity they represent.

CPGGUYS LLC expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special, consequential or other damages arising out of any individual’s use of, reference to, or inability to use this podcast or the information we presented in this podcast.