Keys To The Shop : Equipping Coffee Shop Leaders 125 : Confidence in Conflict w/ Kwame Christian : How to use compassionate curiosity in negotiating for your career's and your coffee businesses best interest
Negotiations...No matter what you do in coffee, you negotiate all the time. Whether it is for a raise, a better price from a supplier, or a lease for a new location. The question is not whether or not you negotiate, but do you do it well? Do you get taken advantage of? Do you put others on edge? The fact is that when we are faced with conflict around these small and large negotiations we often come in with an internal and then external posture that immediately ignites the situation and makes it harder, or impossible, to get what we want. This also leads to damaging our relationship with the other party.
Today's guest, Kwame Christian is here to solve this problem for us! Not only is he the host of the wonderful, "Negotiate Anything" podcast, but he is also the author of the new best-selling book, "Nobody Will Play with Me: How to Use Compassionate Curiosity to Find Confidence in Conflict"
In todays episode we dive into the compassionate curiosity framework
1. Acknowledging emotion
2. Getting curious with compassion
3. Engaging in joint problem solving
We also unpack why it is necessary to deal with your own psychology first when entering a negotiation or conflict, clarifying what we actually want, we role play some scenarios for both baristas, and owners, and get deep into the mindset and methods needed to negotiate anything.
When it comes to business we need to always be trying to position ourselves in a way that will get the best possible outcome. By following the advice in this episode you will be firmly on the road to confidently doing just that.
LINKS:
https://americannegotiationinstitute.com
Book: Nobody Will Play with Me