“Transforming Dental Care: The Patient Concierge Approach” with Dee Dee Reid.

In this episode of the Ultimate Dental Podcast, Dr. David Moffet interviews Dee Dee Reid, a seasoned dental professional with thirty seven years of experience. Dee Dee shares her journey from a dental assistant to a consultant, emphasising the importance of building trust with patients and creating a patient-centric experience.She introduces the concept of a patient concierge, which focuses on enhancing patient relationships and communication. The conversation also covers overcoming financial barriers, the role of treatment coordinators, and the significance of effective communication in dentistry.Dee Dee highlights the transformative power of comprehensive care and the need for training and coaching within dental teams to improve patient outcomes.What you will learn:[01:20] Introduction to Dee Dee Reid's Journey in Dentistry[06:54] Building Trust and Relationships with Patients[10:15] The Importance of Comprehensive Dentistry[13:58] Creating a Positive Patient Experience[17:13] Overcoming Financial Barriers in Dentistry[27:31] Creative Financing in Dentistry[30:10] Patient Concierge Training Success[32:29] The Power of Patient Perspectives[32:30] Building Trust Through Connection[35:18] The Human Element in Dentistry[36:39] Focusing on Patient Needs[37:29] Developing Communication Skills[39:32] The Role of Practice in Dentistry[40:51] Implementing New Skills in Practice[41:29] The Business of Dentistry[42:33] Building Long-Term Patient Relationships[44:28] Training for Transformation[47:06] Creating Lasting Change in Patient Care[48:14] The Impact of Dentistry on Lives[51:00] Empowering Patients of All AgesTakeaways Dee Dee Reid has 37 years of experience in dentistry. She started as a dental assistant and progressed to coaching and consulting. The concept of a patient concierge is to enhance patient experience and trust. Building trust with patients is crucial for successful dental care. Treatment coordinators play a vital role in patient communication and care.  Creating a patient-centric experience leads to better outcomes. Financial barriers can be overcome with creative payment options. Effective communication is key to understanding patient needs. Connection with patients enhances their overall experience. Training and coaching are essential for dental teams to improve their skills.Sound Bites "I want people to beg me for a root canal." "It's about asking questions to their questions." "It's not about us, it's what they have."