The CX Goalkeeper had the great opportunity to interview Ryo Zsun
LinkedIn Headline: The Culture Maestro at Zappos | Speaker | Company Culture | Customer Experience
Highlights:
00:00 Game Start
01:00 Ryo's introduction
02:30 Ryo's values
03:38 Why are you working for Zappos?
06:22 What motivate you and all the Zapponians to deliver WOW every day?
07:40 How you wow-ed your customers? (internal example)
10:08 The definition of Service Excellence
11:30 Customer Service examples
18:45 Why calling Zappos?
20:15 Is there a next level in service for Zappos?
22:41 The future of Customer Service
24:15 Book Suggestion
26:41 Ryo's contact details
27:45 Ryo's Golden Nugget
28:41 End of the Game
… and much more
all information on: www.cxgoalkeeper.com/RyoZsun
Ryo's Contact Details:
www.zappos.com
https://www.linkedin.com/in/ryozsun/
Ryo's Golden Nugget:
"…if I had to give you a thought to put in your mind, ask yourself… How will I Wow today?"
Thank you, Ryo.
#customerexperience #leadership #cxgoalkeeper #cxtransformation #podcast #zappos #wow
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