Customer Service Revolution | Customer Experience & Employee Experience Insights 080: Becoming a Successful CX (Customer Experience) Coach
Apr 6, 2022
49:49
Chief Revolution Officer John DiJulius of The DiJulius Group talks with Frank Favaro, one of the top Customer Experience Coaches. They discuss how after having successful careers in multiple industries by focusing on building strong relationships, Frank started his own coaching business helping others do the same.
You will learn:
- How Frank brought customer experience and relationship building into an industry that primarily focused on being the lowest bidder
- How Frank helped his business grow by over 600% in a few short years
- How Frank burned his ships and left a well-paying job to start his own coaching business that brought him more fulfillment
- How he has been able to help businesses transform the experience they deliver to both customers and employees
Resources mentioned:
Take the Company Service Aptitude Test
The Customer Service Revolution Podcast
Customer Experience Executive Online Academy