At The Table with Patrick Lencioni 4. The Power of Naked Service
13 snips
Aug 21, 2019 
Join Pat, Cody, Jeff, James, and Chris in a lively discussion on winning client loyalty through transparency, vulnerability, and authentic relationships. They share personal anecdotes, explore the benefits of 'getting naked,' and offer advice on prioritizing service to build strong client connections. The episode is sprinkled with humor and real-life examples of exceptional customer care.
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Chris Jensen's Tech Company Story
- Chris Jensen's client appreciated his questions about their technical jargon.
- His not knowing allowed the client to realize their own communication gaps.
Honest Real Estate Agent
- Jeff Gibson recounts a real estate agent advising against a house purchase.
- This honesty, prioritizing client needs over commission, builds lifelong loyalty.
Give Away Business
- Give away valuable services or knowledge for free.
- Don't be afraid of clients "taking it and running"; generosity builds trust.