Airports are an interconnected system where one unforeseen event can tip the scale into chaos. For a smaller airport in Canada, data has grown to be its North Star in an industry full of surprises. But in order for data to bring true value to operations–and ultimately customer experience–those data insights must be grounded in trust. Ryan Garnett, Senior Manager Business Solutions of Halifax International Airport Authority, joins The AI Forecast to share how the airport revamped its approach to data, creating a predictions engine that drives operational efficiency and improved customer experience.
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