HBR IdeaCast Stop Micromanaging and Give People the Help They Really Need
Dec 29, 2020
Colin Fisher, an associate professor at University College London's School of Management and co-author of 'How to Help (Without Micromanaging)', shares insights from his research on effective managerial support. He discusses how managers can communicate intentions clearly and time interventions for maximum receptiveness. Fisher emphasizes balancing support with employee independence, the critical role of trust and psychological safety, and the importance of tailoring strategies to individual needs, especially in remote work settings.
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Gary and Aaron
- A consulting partner, Gary, helped a project lead, Aaron, by explicitly offering support.
- Gary framed his involvement as taking tasks off Aaron's plate, not changing the project.
Timing is Key
- Providing help before problems emerge is less effective than intervening when needed.
- Wait until employees recognize a problem before offering advice or assistance.
Understand Employee Needs
- Figure out what people need by asking questions and listening actively.
- Align your help to their needs by either deep-diving into the problem or offering logistical support.