Chief Revolution Officer John DiJulius of The DiJulius Group discusses how companies can reduce customer rage.
You Will Learn:
- Customer anxiety is at an all-time high
- How to be aware of empathy fatigue
- To make employees aware that customers may overreact
- How to train employees to defuse
- How to train employees to avoid customer rage
- To manage customer's expectations by being totally transparent
Resources mentioned:
The Customer Service Revolution Podcast
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Customer Service Revolution | Customer Experience & Employee Experience Insights