When it comes to building the perfect product or service, how do we know where to draw the line when it comes to features? How do we know where we should allocate funding and where it is better for us to just say no? In this episode we will discuss the journey of a frustrated Product Owner who "knows" and "understands" his customer so well that the product he has asked for has less than 3% market penetration and 96% of the features are never used. What do we do now? ~ V. Lee Henson
