Closing the Value Gap: Turning AI Progress into Impact

At the Mobile World Congress 2026, one theme rose above everything else: generative AI. Amdocs CEO, Shimie Hortig, joins The Great Indoors to discuss the shift from AI excitement to real-world execution. As generative AI dominates the conversation, Shimie explains that while the technology is advancing at extraordinary speed, enterprise adoption remains far behind. The result is what he calls the “value gap” which is the growing distance between what AI is capable of and what organizations are actually able to implement in ways that deliver measurable results. 

Together with Matthew Roberts, Shimie explores why closing that gap is so difficult, from security and integration to compliance and organizational change. Recorded live in Barcelona, the episode also captures the intensity of MWC itself and the importance of direct customer feedback in shaping what comes next. At its core, this is a conversation about moving from possibility to practice and about what it will take for the industry to turn AI momentum into real business value.