Jocko Podcast 354: Everything in Life Is A Negotiation. With Chris Voss.
Chris Voss, a former FBI hostage negotiator and author of "Never Split The Difference," shares his journey from a small-town upbringing to a global negotiation expert. He discusses the evolution of negotiation techniques, emphasizing the importance of emotional intelligence and tactical empathy. Voss reveals how understanding emotions can transform high-stakes negotiations, and he highlights the significance of the word 'no' in building trust. He also introduces the Black Swan theory, illustrating how unexpected insights can shift negotiation dynamics.
03:54:48
"That's Right"
- Aim for "that's right" instead of "you're right" in negotiations.
- "That's right" signifies agreement and buy-in, leading to bonding, truth-telling, and fewer demands.
No Compromise
- Avoid compromising in negotiations, as it often satisfies neither party.
- Embrace the discomfort of non-compromise; that's where the best deals reside.
Deadlines and Impulsivity
- Be mindful of deadlines; they can lead to impulsive, suboptimal decisions.
- Recognize deadlines' pressure and avoid rushing the negotiation process.
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Intro
00:00 • 4min
From Small Town Roots to Global Negotiation Expert
04:29 • 3min
Lessons in Work and Play
07:20 • 4min
From Inspiration to Academy: A Law Enforcement Journey
11:30 • 16min
From SWAT to the Bureau: A Career Transformation
27:37 • 14min
Undercover Realities: Insights from Counterintelligence
42:04 • 17min
From SWAT to Negotiation: A Journey of Adaptation
59:03 • 19min
The Evolution of Negotiation: From Traditional Tactics to Tactical Empathy
01:18:19 • 5min
The Art of Negotiation and Leadership
01:23:43 • 22min
The Power of Emotional Intelligence in Negotiation
01:46:12 • 4min
Harnessing Emotional Intelligence in Negotiations
01:50:15 • 19min
The Power of 'No' in Negotiation
02:08:48 • 20min
Navigating Negotiation Dynamics
02:28:51 • 13min
Mastering Negotiation through Emotion and Strategy
02:41:42 • 4min
The Psychology of Negotiation
02:45:41 • 4min
Mastering Calibrated Questions in Negotiation
02:49:29 • 24min
Unveiling the Black Swan in Negotiation
03:13:28 • 13min
Mastering Negotiation Through Practice
03:26:53 • 5min
Navigating Time and Trust in Negotiation
03:31:56 • 9min
The Art of Negotiation in Life and Death
03:41:25 • 2min
A Taste Test Showdown: Healthy Choices vs. Chocolate Milk
03:43:26 • 2min
Supporting Small Brands and Leadership Development
03:45:28 • 9min

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Kahneman discusses the impact of cognitive biases, the difficulties of predicting future happiness, and the effects of overconfidence on corporate strategies.
He offers practical insights into how to guard against mental glitches and how to benefit from slow thinking in both personal and business life.
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Taleb emphasizes the importance of recognizing and coping with uncertainty, and he critiques the tendency to seek deterministic explanations for random events.
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Never Split the Difference
Negotiating As If Your Life Depended On It

Tahl Raz


Chris Voss


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This book, written by former FBI hostage negotiator Chris Voss and co-author Tahl Raz, provides a masterclass in influencing others through negotiation.
It distills the Voss method, revealing skills such as establishing rapport, creating trust with tactical empathy, and transforming conflict into collaboration.
The book is filled with real-life examples from Voss's career, illustrating how these techniques can be applied in both professional and personal life to achieve goals and defuse potential crises.

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Start With No
The Ultimate Negotiation Guide


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Jim Camp

Tal Ras
Dans "Start With No", Jim Camp partage ses stratégies de négociation éprouvées, basées sur des années d'expérience dans le domaine des ventes.
Il explique comment transformer un "non" initial en un accord favorable en utilisant des techniques de communication et de persuasion efficaces.
L'ouvrage met l'accent sur l'importance de la préparation, de l'écoute active et de la compréhension des besoins de l'autre partie.
Il propose des méthodes pour gérer les objections, construire des relations solides et obtenir des résultats positifs.
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David Chandler


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The book delves into cognitive biases, the limitations of mathematical models, and the importance of robustness and antifragility in navigating a world filled with uncertainty.
The second edition includes a new essay, 'On Robustness and Fragility,' offering tools to navigate and exploit a Black Swan world.

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Businessman, author of "Never Split The Difference". Former FBI hostage negotiator. CEO of The Black Swan Group.
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