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When it comes to the success of a business, customer experience is undeniably a critical factor. Accenture reports that 64% of consumers wish companies would respond faster to their evolving needs. From inflation and climate change to social movements, there are various factoring impacting consumes’ lives in unprecedented ways — and companies need to adapt quickly to keep pace with consumer preferences and stay competitive.

Fortunately, you don’t have to go it alone if you’re looking to improve your customer service and create an exceptional customer experience (CX). Angela Black, often referred to as the Customer Experience Queen, is a seasoned expert in helping companies refine their customer service policies to create the kind of CX consumers desire. With a wealth of experience in the corporate world and a passion for helping businesses elevate their customer service game, Black is on a mission to make the world a happier place, one customer at a time. Let’s explore some key takeaways from a recent conversation between Black and Ramon Ray.

Katie Anderson on "Learning to Lead, Leading to Learn"