Chapters
Transcript
Episode notes
1 2 3 4 5 6 7 8 9 10 11 12
Introduction
00:00 • 4min
Getting the Ritz-Carlton Training in Service Excellence
04:16 • 3min
What Is the Difference Between Value and Not Value?
07:16 • 1min
Is Your CPA Doing Your Taxes?
08:40 • 5min
How Do We Make It Better for Our Clients?
13:14 • 4min
How Do You Know When a Surge Is Right for You?
17:17 • 2min
Surge - What Happens Outside of Surge?
19:20 • 2min
Were We Alive During the Spanish Flu?
21:34 • 2min
We Didn't Change Our Surge
23:30 • 3min
The Perfect RA Is in the Pursuit of Perfection
26:35 • 2min
Is Invictus Right for You?
28:13 • 2min
Creating the Perfect Relationship - Three Action Items That Work
30:17 • 4min