Lochhead on Marketing

150 How To Make Money In A Recession: 5 Steps To Create Demand For Your Product, Service, Or Platform

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Jun 3, 2022
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INSIGHT

Educate On Outcomes, Not Features

  • Category creators educate customers on problems and outcomes rather than compare features.
  • They force a non-comparison choice and elevate category-level value.
ADVICE

Leverage Supers For Cash And Feedback

  • Turn to your 'supers' (most passionate customers or suppliers) for cash and feedback during downturns.
  • Offer bulk, longer-term deals or prepayments to secure cash now and strengthen retention.
ANECDOTE

Microsoft's Supers Kept It Afloat

  • Microsoft retained customers because of huge switching costs and invested ecosystem partners.
  • When Satya Nadella refocused innovation, Microsoft executed a major turnaround driven by those supers.
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