On this week’s episode of Retention Chronicles, we’re joined by Aaron Dungca, Director of Merchant Success at Rebuy, a personalization platform that creates intelligent shopping experiences. Aaron, Noah, and Mariah chat through;

How merchant success and retention relate
Taking a consultative approach to help rather than sell
Creating lasting relationships
What it means to have an intelligent shopping experience and how to create one
KPIs to look for
How to increase your AOV (average order value) and ROI (return on investment) on ad spend
How to navigate building partnerships with other technologies vs building out product features

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Episode resources: The Leader Who Has No Title by Robin Sharma, The Customer Success Professiona’ls Handbook by Ashvin Vaidyanathan, How to Win Friends and Influence People by Dale Carnegie, Malomo Resource Library.

Aaron Dungca, Rebuy: Creating an intelligent shopping experience for your customers