Lambert TSA Manager And His Boss Reflect On Ambassador Award, Everyday Airport Shenanigans

For the occasional traveler, the term “TSA” likely conjures images of opening laptop bags, taking off shoes, lifting arms overhead and hoping against hope that there’s no spare change hiding in a pocket. But for Transportation Security Administration manager Robert Davis, that scene has about as much to do with customer service as it does airport security — and earlier this month he was honored in a big way for his efforts. St. Louis Lambert International Airport named Davis its Ambassador of the Year at the airport’s annual employee celebration. The kudos came as part of the airport’s Catch Us Giving program, after Davis helped an international traveler avoid what could have otherwise turned into a travel nightmare. Davis — who first began working for the TSA when it was created in 2002, and always at Lambert throughout the 18 years since — joins host Sarah Fenske to talk about it. Also joining the conversation is Davis’ supervisor Shayne Danielson, who oversees airport security at Lambert.