The CX Goalkeeper had the great opportunity to interview Ivo Yorgov
LinkedIn Headline: Managing Director at GemSeek
Highlights:
00:00 Game Start
01:10 Ivo's Introduction
02:46 Ivo's values
05:16 Ivo's book: The New Customer Experience Management
09:22 Proactive and personalized framework philosophy
14:09 Co-creation
16:35 Examples of great CX
21:29 ideal profile of a productive company.
23:46 The future of CX
25:55 Book Suggestion
27:19 Ivo's Golden Nugget
and much more on https://www.cxgoalkeeper.com/IvoYorgov
ABOUT ME:
https://www.cxgoalkeeper.com
SUPPORT:
Do you like my podcast? Support this podcast with Buy Me A Coffee https://www.buymeacoffee.com/cxgoalkeeper
SPONSORING:
Interested in sponsoring the The CX Goalkeeper podcast?
Please DM me on LinkedIn
#cxgoalkeeper #customerexperience #podcast #leadership
Business Transformation Pitch with The CX Goalkeeper | Digital Transformation, AI, Leadership, Customer Experience