Gym Business - Business for Unicorns Podcast Episode 61: Chris Explains his Approach to Designing a World-Class Customer Experience
Chris Stevenson - former Power Ranger stuntman - is the founder of Stevenson Consulting, a full-service consulting firm based in Westlake Village, California. Chris's current focus is to help businesses and entrepreneurs of all types maximize potential. His expertise stems from his past hands-on experience in all aspects of the health club industry. For almost 20 years, Chris and his team successfully owned and operated Stevenson Fitness, a full-service boutique health club in Southern California. The club's success was based on providing an unparalleled member experience, centered on proper staffing, systematic operations, and world-class leadership. This success was reflected in the club's NPS, which was consistently in the 90s (industry average is in the 40s).
Chris recently founded Be Military Fit California to bring the world-renowned brand to the U.S. Be Military Fit is the world leader in military fitness and outdoor training. In addition, Chris is an international speaker who regularly presents at IHRSA, IDEA, Club Industry, and many other fitness and business events. He also sits on the board of directors of IHRSA and the Customer Engagement Academy. From health and wellness to business strategies, Chris has the unique ability to instantaneously connect with people and to present viable, applicable lectures that resonate with every audience.
In this episode, Michael spoke with Chris about:- Strategies for getting clients back after COVID
- How empathy can be a powerful tool
- The value of virtual training
- The importance of defining your company values, purpose, and mission
- How leaders can plan during uncertainty