WorkCookie - Get Ahead with Industrial/Organizational Psychology in the Workplace Ep. 256 - Psychological Safety: Trust, Trauma, and Team Performance
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May 12, 2025 Juliette Nelson, an expert in organizational trauma and psychological safety, discusses her innovative model of creative suffering. She delves into the crucial aspects of fostering psychological safety within teams, sharing strategies to build trust and enhance performance. Juliette emphasizes the importance of open communication and diverse perspectives in the workplace. She also tackles the challenges of addressing workplace trauma and advocates for a human-centered culture that prioritizes employee wellbeing, particularly during organizational growth.
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Leadership Is Influence, Not Title
- Leaders often conflate managing with leading; leadership is action, not title.
- Humble leaders ask, listen, and bring in expertise when they lack context for someone’s experience.
Use Four Stages To Diagnose Safety
- Diagnose psychological safety by checking inclusion, learner, contributor, and challenger safety.
- Use that breakdown to target the exact slice where someone feels unsafe.
Use Play To Open Honest Feedback
- Use playful rituals (e.g., songs, creative retrospectives) to surface feedback and reduce fear.
- Make activities low-stakes so people can express preferences and build connection.
