Ops I did it again by Out of Pocket Aledade’s Patient Engagement Playbook | Douglas Streat, COO Aledade Care Solutions
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Jan 11, 2024 
Douglas Streat, COO of Aledade Care Solutions and an expert in patient engagement strategies, joins the hosts to discuss innovative approaches to healthcare. He shares insights on creating behavior change and emphasizes the importance of meaningful interactions over traditional call center tactics. The conversation includes the significance of data-driven methods and innovative outreach, such as direct mail. Plus, there's a fun game that illustrates effective engagement techniques while providing practical tips for enhancing patient care.
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Career Growth Advice
- Find the intersection of what you're good at, what you want to do, and what the company needs.
- Be indispensable by focusing on usefulness even if you compromise initially.
Why Patient Engagement Matters
- The term patient engagement better captures efforts beyond calls, including texts and mail.
- Engagement focuses on behavior change and centers the patient as a real person.
Avoid Rushing Patient Calls
- Avoid measuring average handle time as it incentivizes rushing calls.
- Spend as long as a patient needs to address all their concerns for true engagement.