Modern CTO How to Nail Business Automation in the Agentic Age with Micha Kiener, CTO at Flowable
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Dec 22, 2025 In this engaging conversation, Micha Kiener, CTO at Flowable, shares his expertise in business process orchestration. He discusses how Flowable transformed customer onboarding from five days to just seven minutes. Micha emphasizes the importance of orchestration over mere automation, explores the concept of agentic AI, and explains how proper context engineering can enhance performance. He also touches on challenges like regulatory fragmentation and the need for enterprise readiness to thrive in the evolving tech landscape.
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Orchestration Trumps Isolated Automation
- Automation of isolated tasks without orchestration yields limited value and creates silos that multiply manual handoffs.
- Orchestration across systems, people, data, events, and agents unlocks the full potential of automation.
Cases As The Contextual Umbrella
- A 'case' is the contextual umbrella combining all related data, documents, people, agents, and events to solve complex business problems.
- The orchestrator agent breaks cases into tasks, coordinates other agents, humans, and services, and drives end-to-end resolution.
Prioritize Enterprise Readiness
- Do build enterprise-ready agent systems with maintainability, traceability, versioning, and auditability before mass deployment.
- Add guardrails, permissions, and human-in-the-loop controls to avoid dangerous data exposure and compliance failures.