Becker’s Healthcare Podcast Expanding Access, Excellence, and Sustainability at Legacy Health
Feb 13, 2026
Dr. Joy White, VP and Chief Nursing and Operations Officer at Legacy Health and longtime nurse practitioner, talks about expanding access through ED throughput and staffing. She covers using people, process, and technology to ease crowding. She highlights priorities: access, clinical quality, employee experience, and navigating financial and policy headwinds.
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Career Spanned Diverse Healthcare Settings
- Joy White described her nursing background across VA, Catholic, private, and long-term care settings.
- Her varied roles in quality, education, and operations shaped her systems-level leadership at Legacy Health.
Access Improved By Staffing And Throughput
- Legacy Health focused on expanding access by reducing ED left-without-being-seen rates and minimizing ED divert time.
- Recruiting and retaining experienced nurses enabled family birth centers and improved community accessibility.
Fix Throughput With People, Process, Tech
- Improve ED flow by aligning people, processes, and technology to shorten throughput times.
- Use EMR tools and streamlined inpatient turnover to move admitted patients promptly to beds.
