The Best Practices Show with Kirk Behrendt

989: Master the Metrics – Simple Data, Big Impact – Robyn Theisen

4 snips
Dec 31, 2025
Guest
Robyn Theisen
Robyn Theisen, a dental practice coach with nearly 20 years of experience, dives deep into the power of metrics in dental practices. She emphasizes using data to guide decisions and improve case acceptance, rather than merely cutting hours. Robyn highlights vital KPIs like collections percentages and production gaps that can reveal underlying issues. The conversation also covers strategies for engaging with new patients and the importance of reappointing them into hygiene. Discover how tracking a few key metrics can transform practice performance!
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ANECDOTE

Leaving PPOs Raised Collections

  • A doctor moved away from PPOs and feared slowdowns despite higher collections.
  • Gross production dropped but collections rose 25%, revealing better profitability despite empty-looking hours.
ADVICE

Use Secondary KPIs To Diagnose Issues

  • Choose a handful of secondary KPIs (like APV and capacity) that explain why primary numbers move.
  • Use those secondary metrics to prioritize targeted improvements.
ADVICE

Monitor A/R Buckets And 90-Day Collections

  • Track 90-day net collections and aged receivables (30/60/90) to spot collection problems early.
  • Prioritize reducing 60–90 day buckets to improve cash flow and lower total A/R.
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