The Mindtools L&D Podcast 483 — The insider secrets L&D pros want you to know
Feb 17, 2026
A lively dive into insider L&D secrets from a LinkedIn thread. They explore why workplace environments block behavior change and how simple design fixes can help. The conversation tackles why one-and-done training fails and how to build practice, feedback, and nudges into short courses. They also question current measurement practices and urge higher standards for learning impact.
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Organizations Often Lack Baseline People Data
- Organizations rarely measure people-related performance data, so L&D requests often lack baseline evidence.
- Ross Garner warns that messy or unowned data means stakeholders can't define what 'upskill' or 'improve' actually means.
Diagnose Environmental Barriers First
- Before designing training, investigate environmental and process constraints that block performance.
- Ross suggests identifying what must change in the environment and be honest when training can't solve a physical or systemic issue.
Station Layout And Engineers' Ticketing Story
- Ross recounts a rail customer-service project where station layout limited outcomes and training alone couldn't fix problems.
- For a data-center client engineers skipped ticket updates due to long walks, so they issued iPads so updates could happen on the move.
